TERMS & CONDITIONS
CUSTOMER CARE
Because We Care
At Delzora Cosmetics, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING POLICY
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.
If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information. If your tracking information states that your package was delivered and you have not received it, YOU MUST CALL THE US POSTAL SERVICE DIRECTLY. Delzora Cosmetics does not hold responsibility for packages that state delivered.
Just a reminder that you will receive your order within 5 business days from the date that it is shipped out, not necessarily from the date that it is placed if you've chosen our standard shipping rate. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout.
RETURN & EXCHANGE POLICY
We are not accepting any returns, refunds, or exchanges at this time. If you receive an incorrect or damaged order, please contact us within 24 hours of receiving your order. We can provide you store credit using our eGift card.
PICK-UP POLICY
Because We Care
We offer pick up on Monday through Friday 10am-1pm. Any time after 1pm you will be rescheduled to pick up your order. Once orders placed you will receive text/ email of location and reminder of time/ date of pick up. Due to all orders coming in and less space, we will only hold your order for 3 business days. After that your order will be canceled non- refundable.
DROP-OFF POLICY
We offer Drop-off on Wednesday through Friday 10am-1pm and some days on weekends. those dates and time are available during checkout. You will receive text/email when we are on the way and when your package has been delivered with a picture. Your package is delivered by Delzora Rose team not USPS, FEDEX, etc; so there will not be an exception of return, exchange, or store credit. Your package will be treated with care and will not be damaged.
PRIVACY & SAFETY
All about Information Security
Everything we do, and the data we collect, is in pursuit of giving you a better beauty experience.
• With personalized products, services and offers
• We respect your privacy and choices. You can opt-out at any time
• We do not sell your data
• We require partners to abide by the law and protect your information
• We will continue to evolve and update our privacy and security practices because retaining your trust is important to us.
WHOLESALE INQUIRIES
We do not wholesale at this moment.
PAYMENT METHODS
Remaining balance will need to be exact cash. Fees applied for any other form of payment
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Credit / Debit Cards
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PAYPAL
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Apple Pay
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4 Installment Plans